Customer Service

Instruction Manuals

ProFloss Product FAQs

1. How do I contact Customer Service?

   Call us (see phone number above) or email us from our Contact Page.
   
   

2. Does the ProFloss® aerator fit on all faucets?

   The ProFloss® aerator has both internal and external threads so it fits most faucets with 15/16" female faucet threads or 55/64" male faucet threads.
    

3. Is there a warranty on Idea Factory's products?

   Our products have a one-year warranty. We warrant our products shall be free of defects in assembly under normal use when properly installed and maintained. If the product should become defective, we will repair it or elect to replace it free of charge. To obtain warranty service, please call 1-800-867-4673 (262-703-0011) or email consumerassist@ideafactoryinc.com. You may be instructed to return defective product, postage prepaid, along with dated proof of purchase, to Idea Factory, Inc., N56 W16865 Ridgewood Dr., Menomonee Falls, WI 53051. Include a return address inside the package. You may also include an email address inside the package so we can notify you that your package has been received and returned. Please allow 2 weeks for the return of your product.

4. I need to order a replacement part only. Is that possible?

   Yes. ProFloss replacement parts and accessories are available for purchase in our online store . You may also call 1-800-867-4673 (or 262-703-0011) to order with a credit card.

Dental Professionals FAQs

1. How do I contact Commercial Assistance?

   Call us (see phone number above) or email us from our Contact Page.

2. I would like to receive a quote. Who do I contact?

   Please call 1-800-867-4673 or 262-703-0011 and ask for Louisa or fill out our online quote request form.